Cancellations and Changes
Your ability to change or cancel your ticket depends on the terms and conditions attached to the fare you have purchased. Ticket cancellations must be executed at least 72 hours before departure and incur a £5 administration fee. Ticket changes must be executed prior to the original ticket time of departure.
In order to qualify for a senior, young person's, family or disabled discount, the relevant National Express Coachcard must first be purchased. More information related to National Express Coachcards can be found on their website.
If you are travelling in a group of 4 or more, then you are eligible for a 25% discount on all standard fares. Please note, that this discount is only available on tickets purchased at least three days in advance.
National Express are only able to accommodate assistance dogs. Regretfully, all other animals cannot be carried.
National Express are only able to take bicycles which can be folded and stored in protective packaging. A folded bicycle counts as part of your medium sized free luggage allowance. Therefore, if you are only travelling with one medium sized piece of luggage, such as a suitcase or backpack, your bicycle will be carried for free. If you are bringing a bicycle in addition to your free luggage allowance, then this will be subject to an extra charge and will need to be arranged directly with National Express.
You are permitted to take two medium sized pieces of luggage (weighing up to 20kg each), such as a suitcase or backpack and one small piece of hand luggage free of charge. For an additional charge and subject to storage availability, extra pieces of luggage including larger items such as skis can be carried in the hold. If you are planning on taking extra or larger items of luggage, then you will need to arrange this directly with National Express.
Your ticket will be delivered via email in PDF format. You can print your ticket or display it directly on a mobile device. Please note, the full ticket must be displayed and pictures/screenshots will not be accepted.