Cancellations and Changes
Ouibus tickets can neither be cancelled nor refunded, but can be exchanged. You can modify your itinerary and the dates of travel up to 15 minutes before departure (fees might apply). If the fare you choose is lower than the one originally selected, you will receive a voucher to on a future booking on www.ouibus.com.
Only guide dogs of visually impared travelers are allowed on board. Please keep in mind that the transport of guide dogs may be subject to the compliance with mandatory prior formalities, which it is your responsibility to check.
Bulky luggage can be transported, under the conditions that the sum of the three dimensions (height + width + depth) does not exceed 200 cm and 15 kg, against payment of a supplement of 10 € and subject to availability. This includes skiing, surfing equipment and golf equipment and folding bicycles. Bulky luggage must be stored in a protective bag.
Luggage is limited to two hand-held Luggage Items which can be placed in the storage spaces located above the seats or under the occupied seat, and one luggage item in the hold. Luggage placed in the hold must not exceed a weight of 20 kg and the sum of the three dimensions (height + width + depth) must not exceed 170 cm in total. Except for the Paris-London and London-Paris lines, the transport of a second luggage item placed in the hold is possible with the same size and weight limits, on payment of a supplement of 5 €, asubject to availability.
Printing your ticket is not mandatory. When boarding, you can either show the printed version, show it on your smartphone, tablet or laptop or communicate your last name or booking number to the driver. We invite you to carry your identity papers to justify your identity. To print your ticket, go to "My bookings" and click on "download ticket".