Cancellations and Changes
Tickets in PDF form cannot be cancelled. Tickets that are refundable and were picked up at the ticket machines or counters can be refunded at the ticket counter. Please pay attention to the refund conditions of your specific ticket.
Children, if under the age of six, travel free of charge and do not require a ticket. Children between the ages of 6 and 15 pay 50% of the standard fare. A "Sparschein Austria" fare entitles you to bring up to 4 children free of charge. The children’s names must be entered during the booking process.
Small animals can be transported for free in closed and secured containers. Dogs not in a container must be wearing a muzzle and a leash and also require a ticket. Assistance dogs travel free of charge.
If there is enough space available on regional trains you can simply bring your bike. A space cannot be reserved. On long distance trains a bike ticket needs to be purchased in a ÖBB shop or ticket counter for 3,5 €. A bike ticket cannot be purchased online.
The ÖBB luggage policy allows you to take whatever luggage you like with you on the train free of charge.
After paying for your ticket, you have three delivery options: as a PDF ticket to print, as a mobile ticket on your ÖBB app, or as a ticket to be picked up at the train station at one of the ticket machines or ÖBB ticket counters. Mobile tickets are exclusively for travel within Austria.