Cancellations and Changes
If your ticket was purchased using the Poland PKP website, then it is possible to cancel it up until 15 minutes before departure. Refundable tickets are subject to a 15% cancellation fee. In order to change your time, date or destination, you are required to purchase a new ticket and then apply for a refund on your original fare./p>
Children under the age of 4 travel free of charge in any second class train carriage, under the condition that the child has some form of identification. Children aged 4-6 are eligible for a 37% discount with a document confirming their age, and children above the age of 6 are eligible for the same discount with a Polish school ID card. PKP also offer a wide range of other discounts, please follow the link for a full list.
Small animals in appropriate carriers are transported free of charge. If you a travelling with a dog that is not in a carrier, then you must purchase a ticket. Tickets for dogs not in carriers can be purchased on the train, with the exception of EIP trains, where the ticket must be purchased in advance at one of the ticket windows.
You will require a ticket for your bicycle and it will need to be stored in a carriage that is specifically designed to accommodate bicycles. Generally, you are able to buy tickets on the train for an additional fee, though for EIP trains, you can only buy the bicycle ticket at a ticket window at the station.
You are able to bring luggage that can be stored either above or below you on the train free of charge. If you are transporting an item that does not fit above or below you on the train, you will have to pay a fee. Baby carriages are transported free of charge.
Your e-ticket will be delivered via mail in PDF format. You can print your ticket or display it directly on a mobile device.