Cancellations and Changes
Cancellations and changes are possible up to 15 minutes before departure. You will then receive a Flixbus credit voucher equal to the amount of your original fare. This voucher is valid for use within 12 months. If making a change, simply redeem this voucher when making your new booking. If you are seeking a monetary refund, then you must apply on the Flixbus website. Please note, that refund applications are subject to a €15 processing fee.
Children under the age of 15 travel at a reduced rate.
Flixbus are only able to accommodate assistance dogs. Regretfully, all other animals cannot be carried.
Standard bicycles can only be carried on certain coaches. Foldable bicycles, transported in suitable bicycle bags and stored in the hold, can be taken on all coaches. Bicycles must be added before departure, either during the booking process for normal bicycles (€9 per bicycle), or, in the case of foldable bicycles, with the customer service team. Please contact Flixbus directly in order to find out which type of coach you will be travelling on.
You are permitted to take two medium sized pieces of luggage (max. 67 x 50 x 27 cm, max. combined weight 30kg), such as a suitcase or backpack and one small piece of hand luggage (max. 42 x 30 x 18 cm, max. 7kg) free of charge. For an additional fee, extra or 'bulky' (items which exceed standard dimensions and weight) luggage can be carried. These items must be registered with Flixbus at least 48 hours prior to departure.
Your ticket will be delivered via email. You can either print your ticket, or display it in PDF format directly on your electronic device.