Cancellations and Changes
Routes VAC-214 Madrid - Sevilla - Huelva - Ayamonte and VAC-215 Madrid - Córdoba - Cádiz - San Fernando:
- Cancellations: If the cancellation is requested up to 48 hours before the trip, the cancellation fee is 10%. The cancellation fee becomes 20% if the cancellation is requested between 2 days and 2 hours before the trip was scheduled to begin. No changes or refunds are possible within the two hours before the trip and once the trip has started. Cancelling one leg of a round-trip ticket is unfortunately not possible, cancellation of one ticket automatically cancels both trips.
- Changes: date and time changes are allowed 2h before departure, paying 1€ per ticket and route.
Route Irún-Algeciras, VAC-234:
- Cancellations: More than 1 hour before departure or with a fidelity card, cancellation is free. A 10% cancellation fee is charged if cancellation is done less than 1 hour prior to departure. Cancellation is possible only up to 30 minutes before departure.
- Changes: Changes are free if they are made more than 2 hours before departure or with a fidelity card. A 10% change fee is charged if there are less than 2 hours remaining before departure.
Pets are allowed free of charge. By law, they must travel in the hold (in a separate compartment) and in appropriate transport containers.
Carrying bicycles, surfboards, or other large items are not considered luggage and have to be checked separately. These items must be appropriately packed and their transport will depend on the space available.
You are allowed to travel with up to 30kg of luggage for free.
It is necessary to print the ticket. If the ticket isn’t printed out, it can be picked up at any available Socibus ticket window.
People with Disabilities
If you wish to travel with Socibus and have limited mobility, please fill out the form to be found on the Socibus website, and the Socibus team will prepare the bus for you. A dual passenger seat is available on every bus.