You can cancel your tickets online by entering your email address, booking number and the name of the travel provider you have tickets for into our ticket cancellation page. The name or the logo of the travel provider will be printed on your ticket. Here you can also check the refundable amount before deciding to proceed with any cancellation.
If you are cancelling a ticket for UK National Rail, you will need to use the specialized UK Rail refund form. Please make sure to read the instructions carefully before submitting your request.
Please note, that you will only be able to cancel your tickets using the cancellation page if the terms and conditions of your ticket allow for cancellation. You're fare type will be printed on your ticket and if you aren't sure about your fare conditions, you can review them using our cancellation articles for train and bus.