You can cancel your tickets online by entering your email address, booking number, and the name of the travel company into our online ticket cancellation form. The name or the logo of the travel company will be on your ticket. You can also check the refundable amount before deciding to proceed since many travel companies charge cancellation fees.
If you are cancelling a UK National Rail ticket, you will need to use the specialised UK Rail refund form. Please make sure you read the instructions carefully before submitting your request.
Please note that you will only be able to cancel your ticket(s) using the cancellation page if you purchased a fare type that allows cancellation. Your fare type will be printed on your ticket. If you aren't sure about your fare conditions, please check our train and bus cancellation pages for more information.