If you remained on the GoEuro platform to complete your booking and your booking confirmation email is from GoEuro, then we are always happy to help with any changes. We are available in over seven languages - the contact information for our team and our office hours are all on our contact page.
If you are transferred to a partner website, the actual booking is independent of our service and we hold no access to the data connected to your booking. This means you will need to contact the travel provider directly to make any changes. The contact information will usually be displayed in your confirmation email.
Please note, that certain travel partners we work with like to handle the customer service for their tickets themselves and therefore you will still need to contact them directly for any post-booking assistance. All the contact details you need will be printed on your ticket.
Additionally, you will only be able to change your tickets if the terms and conditions connected to the fare selected allow for changes. You're fare type will be printed on your ticket and if you aren't sure about your fare conditions, you can review them using our ticket-change articles for train and bus.