Belgium

SNCB - Benerail  

The modification and cancellation options depend on the type of fare selected for your ticket. Before confirming your booking, you can check the fare conditions by clicking on the info bubble .

Thalys - Eurostar - IC (InterCity)

Thalys

• Non-Flex (Standard Mini): No exchange and no cancellation
• Semi-Flex (Standard and Comfort): 15 euro modification fee, 50% cancellation fee before departure
• Full-Flex (Premium): Exchangeable and refundable without fees before departure, 50% cancellation fee up until 2 months after departure.

Eurostar

• Full-Flex (Business Premier): The ticket can be exchanged or refunded free of charge before and up to two months after departure.
• Semi-Flex (Standard and Standard Premier): The ticket can be changed before departure, subject to an administration fee of 40 euros (standard) or 50 euros (Standard Premier), plus the price difference with the new ticket. The ticket is non refundable.

InterCity Belgium

• Non-Flex (Domestic Belgium): No exchange and no cancellation
• Semi-Flex (IC International): No exchange. Cancellation until the day before departure subject to a 5 euro penalty, no cancellations on the actual day of departure.
• Full-Flex (IC International): No exchange. Free cancellation until the day before departure, the ticket cannot be cancelled on the day of departure.  

InterCity Netherlands

• Semi-Flex 2nd (Early Bird): No exchange. The ticket can be cancelled up to the day before departure, subject to a 5€ fee.
• 2nd Class Full Flex (Flex): No exchange. The ticket can be cancelled free of charge before departure.

France

SNCF 

The modification and cancellation options depend on the type of fare selected for your ticket. Before confirming your booking, you can check the fare conditions by clicking on the info bubble .

TGV - INTERCITÉS - TER - TGV Lyria

TGV

• Loisir (1st & 2nd class): The ticket can be exchanged or refunded free of charge up to 31 days before departure. From 30 days until 2 days before departure, the ticket can be modified or cancelled with a penalty of 5 euros per ticket and person. On the day before and on the day of departure, the penalty will be increased to 15 euros per ticket and person. The ticket cannot be exchanged nor refunded after departure. 
• Pro (1st & 2nd class): The ticket is exchangeable and refundable free of charge until departure. After that, you can exchange it up to 2 hours after departure from the departure station.
• Prem's: The ticket cannot be modified nor cancelled.
• Pack Tribu: The ticket cannot be modified nor cancelled.

INTERCITÉS

• 100% Eco: The ticket cannot be modified nor cancelled.
• Pack Tribu: The ticket cannot be modified nor cancelled.
• Loisir: The ticket can be modified or cancelled without fees more than 30 days before departure, subject to a 5€ fee between 30 days and 2 days before departure and 12€ on the day before and the actual day of departure. 
• Pro: The ticket can be modified without fees, subject to the eventual price difference with the new ticket, until the departure time, and up to 2 hours after at the departure station. The ticket can be cancelled free of charge before departure.

TER

• Normal: Non-refundable, non-modifiable.

TGV Lyria

• FULL-FLEX (1st & 2nd class): The ticket can be exchanged free of charge before departure. The ticket can be cancelled free of charge until the departure time, and up to 2 hours after at the departure station.
• SEMI-FLEX (1st & 2nd class): The ticket can be exchanged or cancelled, subject to a fee of 30 € until departure. The tickets cannot be exchanged nor refunded after departure.
• NON-FLEX (1st & 2nd class): The ticket cannot be modified nor cancelled.

 To access more of the SNCF fares and conditions, please click on this link.

Germany

Deutsche Bahn

ICE and IC (InterCity)

• Sparpreis Aktion: The ticket cannot be modified nor cancelled.
• Super Sparpreis: The ticket cannot be modified nor cancelled.
• Sparpreis (Saving fare): The ticket can be refunded up until the day before departure, subject to an administration fee of € 19.  After your scheduled time of departure the ticket is non-changeable and non-refundable.
• Flexpreis (Flexible fare): The ticket can be refunded free of charge before the first day of validity. From its first day of validity, it can be cancelled subject to an administration fee of € 19.

Italy

Trenitalia

The modification and cancellation options depend on the type of fare selected for your ticket. Before confirming your booking, you can check the fare conditions by clicking on the info bubble .

IC and Freccia - Regional train - Thello  

IC and Freccia

• Base:  The ticket can be exchanged free of charge and unlimited times before departure. Up to 1 hour after departure, it can  be exchanged free of charge once at train ticket office at the departure station only. The ticket can be cancelled before departure with a 20% penalty. After departure cancellation is not allowed.
• Economy: The ticket cannot be cancelled. The ticket can be exchanged before departure, by paying the difference between the full price (Base fare) applied to the train and the amount already paid. Only the date and the hour of the departure may be changed, the route or the category of train cannot be amended.
• Super Economy: The ticket cannot be modified nor cancelled.

Regional train

• Ordinaria: The ticket can be cancelled and modified once until the day before the departure.  Refunds are possible on tickets over €10 with a 20% cancellation fee. 
• Trenord Ordinaria:  The ticket cannot be cancelled or modified.  

Eurocity and Thello

• Mini: The ticket cannot be modified nor cancelled.
• Smart: The ticket cannot be modified nor cancelled.
• Adult/Standard: The ticket can be modified, subject to the price difference between the original and the new booking, up to departure on connections between Italy and Switzerland and up to 24 hours before departure on Thello trains. Connections between Italy and Austria/Germany do not allow changes. The ticket can be cancelled, subject to a penalty. 

Italo

The modification and cancellation options depend on the type of fare selected for your ticket. Before confirming your booking, you can check the fare conditions by clicking on the info bubble.

• Low cost: Non-refundable. Changeable- For 50% of the original ticket price, in addition to any price difference between the new and old ticket, this fare can be modified up to three days before departure.
• Economy: Refundable. Changeable- Up to 3 minutes prior to departure time the ticket can be changed for a 20% fee. The ticket can be refunded, with a 40% fee.
• Flex: Refundable- Ticket can be cancelled with a 20% cancellation fee up to three minutes before departure. Changeable- free of charge up to three minutes before departure. This ticket can also be changed to the next available train, at the Italo counter or by calling Italo Assistenza +39 06 89371892, up to two hours after the original departure time.
• Day return ticket: The ticket can be modified until 3 minutes before departure, subject to the eventual price difference with the new ticket. The ticket cannot be cancelled. 

Spain

Renfe

For tickets purchased through GoEuro, changes will be allowed depending on the ticket policies and the availability of the requested change. 

Please take into consideration that changes are only available through GoEuro. Renfe does not recognize GoEuro tickets at the stations, as these are generated through a separate system.

There are different ticket types with different policies. Please refer to the list of fares below:

• PROMO Fare:  It is neither possible to change nor to cancel the ticket.
• PROMO+ Fare:  Changes are allowed with a fee of 20% of the original ticket price, plus the price difference. Cancellations are possible with a 30% penalty of the ticket price.
• Flexible Fare:  The tickets can be changed without fees up to 30 minutes before departure.  If the price of the new ticket is higher, you will have to pay the difference. When the price of the new ticket is lower, the difference will be refunded to you.  Both the destination and the arrival station can be changed.  There is a cancellation fee of 5% of the ticket fare.
• General fare:  Changes are possible, a small exchange fee may apply.  Should the new ticket be of a higher price then this difference must be paid. Cancellations are allowed at a penalty of 15% of the ticket fare.
• Round-trip fare (ida y vuelta):  Both the date and time of the outward and return tickets can be changed separately up to 30 minutes before departure.  Departure and arrival stations can also be changed. If there is a price difference for a new ticket, you must pay the corresponding amount. The outbound and return journey may be cancelled individually, at a cost of 40% of the price of the ticket cancelled. If both journeys are cancelled, there will be a 15% penalty.  For more details, we invite you to visit Renfe's policies.
• Essential: The ticket cannot be modified. The ticket can be cancelled, subject to a 50% fee.
• Flexi: The ticket cannot be modified. The ticket can be cancelled free of charge more than 24 hours before departure and subject to a 10% fee less than 24 hours before departure.

UK National Rail 

Advance Fare: These tickets can only be exchanged (£10 fee/ticket) and do not allow for outright cancellation. Only the time and date of your journey can be changed, the route and train company must stay the same. You will need to purchase replacement tickets first and then provide evidence of your new booking by selecting the relevant box on the UK rail refund form. You can access the refund form via our cancellation page. 

‘Off-Peak’, ‘Super Off-Peak’ and ‘Anytime Fares’: These tickets can be refunded (£10 fee) using our cancellation page.

 Self print/home print tickets: No refunds or exchanges are possible.