Changes and cancellations - Train

Belgium

SNCB - Benerail  

The modification and cancellation options depend on the type of fare selected for your ticket. Before confirming your booking, you can check the fare conditions by clicking on the info bubble .

Thalys - Eurostar - IC (InterCity)

Thalys

• Non-Flex (Standard Mini): No exchange and no cancellation
• Semi-Flex (Standard and Comfort): 15 euro modification fee, 50% cancellation fee before departure
• Full-Flex (Premium): Exchangeable and refundable without fees before departure, 50% cancellation fee up until 2 months after departure.

Eurostar

• Full-Flex (Business Premier): The ticket can be exchanged or refunded free of charge before and up to two months after departure.
• Semi-Flex (Standard and Standard Premier): The ticket can be changed once before departure, subject to an administration fee of 40 euros (standard) or 50 euros (Standard Premier), plus the price difference with the new ticket. The ticket is non refundable.

InterCity

• Non-Flex (Standard Belgium): No exchange and no cancellation
• Semi-Flex (Standard): No exchange, Cancellation until the day before departure subject to a 5 euro penalty, cancellation on the actual day of departure subject to a 15 euro penalty

France

SNCF 

The modification and cancellation options depend on the type of fare selected for your ticket. Before confirming your booking, you can check the fare conditions by clicking on the info bubble .

TGV - INTERCITÉS - TER - TGV Lyria

TGV

• Loisir (1st & 2nd class): The ticket can be exchanged or refunded free of charge up to 31 days before departure. From 30 days until 2 days before departure, the ticket can be modified or cancelled with a penalty of 5 euros per ticket and person. On the day before and on the day of departure, the penalty will be increased to 15 euros per ticket and person. The ticket cannot be exchanged nor refunded after departure. 
• Pro (1st & 2nd class): The ticket is exchangeable and refundable free of charge until departure. After that, you can exchange it up to 2 hours after departure from the departure station.
• Prem's: The ticket cannot be modified nor cancelled.

INTERCITÉS

• Standard (1st & 2nd class): Without a seat reservation, the ticket can be exchanged free of charge for a ticket with an assigned seat, a lesser discount or an upgrade before its expiry date. A 10% fee will be applied for all other exchanges. The ticket is refundable with a 10% fee before its expiry date.
• Loisir (1st & 2nd class) and Leisure Week-End: The ticket can be exchanged and cancelled free of charge up until the day before departure. On the day of departure, modifications are subject to a fee of maximum 12 €, plus the eventual difference with the new ticket. It cannot be exchanged nor cancelled after departure.
• Pro (1st and 2nd class): The ticket can be exchanged and cancelled free of charge until departure. After that, you can exchange it up to 2 hours after departure from the departure station.
• Prem's: The ticket cannot be modified nor cancelled.

TER

• Normal: Non-refundable, non-modifiable

TGV Lyria

• FLEX (1st & 2nd class): The ticket can be exchanged or cancelled free of charge before departure. E-ticket: Ticket exchangeable free of charge up to 30 minutes after the train's departure.
• SEMI-FLEX (1st & 2nd class): The ticket can be exchanged or cancelled, subject a fee of 20 € until departure. The tickets cannot be exchanged nor refunded after departure.
• NON-FLEX (1st & 2nd class): The ticket cannot be modified nor cancelled.

 To access more of the SNCF fares and conditions, please click on this link.

Germany

Deutsche Bahn

ICE and IC (InterCity)

• Sparpreis (Saving fare): The ticket can be refunded up until the day before departure, subject to an administration fee of € 19.  After your scheduled time of departure the ticket is non-changeable and non-refundable.
• Flexpreis (Flexible fare): The ticket can be refunded free of charge before the first day of validity. From its first day of validity, it can be cancelled subject to an administration fee of € 19.

Italy

Trenitalia

The modification and cancellation options depend on the type of fare selected for your ticket. Before confirming your booking, you can check the fare conditions by clicking on the info bubble .

IC and Freccia - Regional train - Thello  

IC and Freccia

• Base:  The ticket can be exchanged free of charge and unlimited times before departure at the ticket counter at any station. Up to 1 hour after departure, it can  be exchanged free of charge once at train ticket office at the departure station only. The ticket can be cancelled before departure with a 20% penalty. After departure cancellation is not allowed.
• Economy: The ticket cannot be cancelled. The ticket can be exchanged only once before departure, by paying the difference between the full price (Base fare) applied to the train and the amount already paid. Only the date and the hour of the departure may be changed, the route or the category of train cannot be amended.
• Super Economy: The ticket cannot be modified nor cancelled.

Regional train

• Ordinaria: The ticket can be cancelled and modified until the day before the departure.  Refunds are possible on tickets over €10 with a 20% cancellation fee. 
• Trenord Ordinaria:  The ticket cannot be cancelled or modified.  

Thello

• Flexi Adult: The ticket cannot be modified and is refundable with a 10% penalty up to 24 hours before the departure. It cannot be cancelled less than 24 hours before or after departure. If purchased on board of train, there is a 15 € surcharge per passenger.
• Imminente (only for night trains): This fare can be booked from 24 hours before the train departure. The ticket cannot be modified nor cancelled.
  If purchased on board of train, there is a 15 € surcharge per passenger.
• Go: The ticket cannot be modified, but is refundable with a 50% penalty up to 24 hours before the departure. It cannot be cancelled less than 24 hours before departure and after departure.
• Smart: The ticket cannot be modified nor cancelled.

Italo

The modification and cancellation options depend on the type of fare selected for your ticket. Before confirming your booking, you can check the fare conditions by clicking on the info bubble.

• Low cost: Non-refundable. Changeable- For 50% of the original ticket price, in addition to any price difference between the new and old ticket, this fare can be modified up to three days before departure.
• Economy: Refundable. Changeable- Up to 3 minutes prior to departure time the ticket can be changed for a 20% fee. The ticket can be refunded, with a 40% fee.
• Flex: Refundable- Ticket can be cancelled with a 20% cancellation fee up to three minutes before departure. Changeable- free of charge up to three minutes before departure. This ticket can also be changed to the next available train, at the Italo counter or by calling Italo Assistenza +39 06 89371892, up to two hours after the original departure time.

Spain

Renfe

For tickets purchased through GoEuro, changes will be allowed depending on the ticket policies and the availability of the requested change. 

Please take into consideration that changes are only available through GoEuro. Renfe does not recognize GoEuro tickets at the stations, as these are generated through a separate system.

There are different ticket types with different policies. Please refer to the list of fares below:

• PROMO Fare:  It is neither possible to change nor to cancel the ticket.
• PROMO+ Fare:  Changes are allowed with a fee of 20% of the original ticket price, plus the price difference. Cancellations are possible with a 30% penalty of the ticket price.
• Flexible Fare:  The tickets can be changed without fees up to 30 minutes before departure.  If the price of the new ticket is higher, you will have to pay the difference. When the price of the new ticket is lower, the difference will be refunded to you.  Both the destination and the arrival station can be changed.  There is a cancellation fee of 5% of the ticket fare.
• General fare:  Changes are possible.  Should the new ticket be of a higher price then this difference must be paid. Cancellations are allowed at a penalty of 15% of the ticket fare.
• Round-trip fare (ida y vuelta):  Both the date and time of the outward and return tickets can be changed separately up to 30 minutes before departure.  Departure and arrival stations can also be changed. If there is a price difference for a new ticket, you must pay the corresponding amount. The outbound and return journey may be cancelled individually, at a cost of 40% of the price of the ticket cancelled. If both journeys are cancelled, there will be a 15% penalty.  For more details, we invite you to visit Renfe's policies.

Changes are essentially new bookings, so book a new ticket for the exact same route as the original booking and apply for a refund with the ticket you will not use. You can change your ticket but the destination and departure stations cannot change, only the time and date.

You can find the online refund application form here, where you will need to provide the new booking reference.

Cancellations depend on the terms and conditions of your ticket fare:

“Advanced” tickets are non-refundable.

“Off-peak” and “Anytime" tickets are refundable if unused.

For more information please visit our UK Rail page.