For more information on ticket policies, click on the country you are travelling in:
- the “My bookings” section on the Ouibus website - free of charge
- Ouibus ticket offices - €5 fees/passenger
- the Ouibus customer service (phone) - €10 fees/passenger
If you no longer wish to travel, you can cancel your ticket directly from the "My bookings" section on the Ouibus website. You will then receive a voucher equivalent to the amount of your trip. However, no refund can be made. To exchange your ticket though the Ouibus website, please do the following:
- Go to "My bookings"
- Enter your information
- Rebook or click to cancel
- Select the changes you want to make
- Confirm your choices
NATIONAL FARES: It's possible to cancel the ticket before departure and you will receive an 80% refund.
Date and time changes are permitted prior to departure with a 3€ fee and an eventual price difference with the new ticket. The date of the new ticket must be for a trip within the following 30 days from the original booking. The change of itinerary is not allowed.
Promo, Lowcost, Economy and Speciale fares are non-modifiable and non-cancellable.
INTERNATIONAL FARES: Cancellations are allowed 48 hours prior to departure with a 75% refund, whereas cancellations after 48 hours before departure will result in a 50% refund.
It's permitted to change the date and the time with a 5 € fee for trips departing within the following 30 days after the original booking. Regular fare tickets can be modified also 72 hours after departure by paying 50% of the ticket price as penalty.
Promo and Lowcost tickets are non-changeable and non-cancellable.
Modifications and Cancellations
Changes will be allowed depending on the ticket policies and the availability of the requested change. Please take into consideration that changes are only available through GoEuro.
No cancellations and changes are admissible with promotional tickets.
Changes may be made by contacting our Customer Service Team at GoEuro.
A change in the travel date is only possible if requested with a minimum of 2 hours prior to the journey. Only one change is allowed per ticket which is free of charge.
Changes will only affect the date and/or time of the service, as it is not possible to make any changes regarding the route, passenger's personal details and seat assignment.
Cancellations may be made through our Cancellation link at least 2 hours before departure.
In the case of a cancellation, the amount of the ticket will be returned to the passenger, deducting 10% if requested at least 48 hours prior to departure and 20% if requested between 48 and 2 hours before departure. The bookings fees are non refundable.
The ticket is only valid for the date and time appearing on it. Non-presentation of the passenger at the time and date of departure will imply in the loss of the trip and will not incur to any change in the ticket or a refund.
Specific conditions for Alsa Ticket Cancellation:
In the case of a cancellation the full amount of the ticket will be refunded if requested at least 48 hours before the departure. If the cancellation is requested between 24 and 48 hours, there will be a 10% penalty. In the event that the cancellation is requested less than 24 hours before 20% shall be deducted from the amount of the ticket.
If the ticket was changed previously, a 20% penalty will be applied when requested with more than 48 hours in advance. For these types of tickets, the cancellation fee will be 30% when requested between 48 and 24 hours in advance and 40% of its amount, when requested less than 24 hours in advance prior to the departure.
Your ability to change or cancel your ticket depends on the fare you have purchased: