General Questions and Answers
What can we help you with?
These are the question that customers may need quick answers for.
Before booking my tickets
- What happens when I decide to book?
- Do you charge extra fees?
- How far in advance can I book my tickets?
- I see a car logo on my itinerary, what does it mean?
- What is the address of the bus station?
- Can I choose my seat?
After booking my tickets
- How can I change my ticket?
- Do you provide an invoice?
- What should I do in case of a strike?
- Can I cancel my ticket?
- My booking was not confirmed, will I be charged?
- Can I change the passport or ID number or the name on my bus ticket?
About GoEuro
- Do you have a mobile app?
- What is GoEuro?
- How does GoEuro function?
- Where can I report any search error issues?
- Do we use cookies?
- Is GoEuro a transport company or a travel agency?