General Questions and Answers
What can we help you with?
- I see a public transportation leg in my search - is this included?
- I’ve received an error message - is my booking valid?
- I’ve received an error message - have I been charged?
- Do you charge extra fees?
- How far in advance can I book my tickets?
- I see a car logo in my search, what does this mean?
- "Your tickets are waiting" - was there a problem with my booking?
- There is only one name printed on my Deutsche Bahn ticket - is this normal or are the other passengers missing?
- I did not receive the seats wanted - can I change my seats?
- How can I change my ticket?
- I need help with my ticket - who should I contact?
- Do you provide an invoice?
- Do you have a mobile app?
- What is GoEuro?
- How does GoEuro function?
- Where can I report any search error issues?
- Is GoEuro a transport company or a travel agency?