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Bus FAQ

Click on the country you are travelling in:

Belgium
France
Germany
Italy
Netherlands
Spain
United Kingdom

 

 

Belgium

 

 

 

France

 

 

Germany

Deutsche Bahn

IC Bus 

 

 

Italy

Baltour

 

 

 

 

Italo

 

 

Netherlands

 

 

Spain

Movelia

On national trips, bicycles and surfboard are allowed by paying an extra charge. It must be properly packed so it does not harm other passenger's baggages. On international trips they are not allowed.

The conditions for the transport of bicycles vary depending on the transport company:

Alsa / Conda

The transport of bicycles, surfboards or skis has a supplement of 5€ on the ticket price for short trips and 10€ in long-haul services.

A total of four units are allowed per bus, between bicycles and surfboards (one per ticket). They must be conveniently disassembled and packed.  

La Union  / La Burundesa / Hife / Comes / Therpasa

They must be conveniently disassembled and packed.

 

 

 

 

United Kingdom

 

If you are missing an item and were were travelling on a bus, then you will need to contact the customer service team of the bus company directly. In order to find the contact details of the bus company you were travelling with, please refer to the following list:

Alsa

Phone: +34 902 42 22 42 or

Email: https://www.alsa.es/en/contacto/objetos-perdidos

Daibus

Phone: +34  91 652 00 11

Samar

Phone: +34 902 28 70 25

Email: http://samar.es/empresa/samar/autocaressamar/extravios

Jiménez Dorado

Phone: +34 902 877 366

InterBus

Email: http://interbus.es/web/formu_operdidos.asp

Avanza

Phone: +34 91 272 28 32

Email: informacion@avanzabus.com

Flixbus

Phone: +39  02 947 59 208 or +49 (0)30 300 137 300

Email: https://www.flixbus.com/service/lost-and-found 

Eurolines

Email: https://www.eurolines.de/en/services/lost-found/ 

BusCenter

Phone: +39 06 164 160

Polskibus

Email: http://www.polskibus.com/en/contact-us.htm

National Express

Email: http://www.nationalexpress.com/Help-and-advice/contact-us.aspx

 

 

 

Baltour

+39 0861 199 1900 (From 06.00 to 20.00, Monday to Saturday and from 07:40 to 20:00 on Sundays and holidays.)

info@baltour.it

FAQ: http://www.baltour.it/

 

Berlin Linien Bus

Contact: +49 1806 99 6633

FAQ: https://www.bahn.de/p/view/mdb/bahnintern/angebotsberatung/ic_bus/faq/mdb_244292_170209_faq_ic_bus_deutsch.pdf

 

Bonelli Bus

Contact: +39 (0) 541 662069 

FAQ: As of 31.05.2017, "Coming soon"

 

Buscenter.it

Please contact BusCenter directly to have your concerns addressed. From the main Buscenter.it home page, their phone number for their call center is given as 06 164 160. Their contact email is info@buscenter.it.

FAQ: http://www.buscenter.it/domande-e-risposte/

 

CityBus Express

We kindly ask you to get in touch with CityBus Express directly. Their email address is given as info@citybusexpress.com, while the phone number listed on their contact page is +31 639884427.

No FAQ's listed.

 

DaiBus (Movelia)

Contact: +34 902 64 64 28

FAQ: http://www.movelia.es/es/movelia/faqs/

 

DeinBus

Contact: +49 (0) 69 / 17 53 73 200 (Call or WhatsApp) 
info@DeinBus.de
 
FAQ: https://www.deinbus.de/en/faq/

 

Ecolines

Kindly get in touch with Ecolines directly for them to address your questions and concerns. On their contact page their phone number is given as +49 69 40 15 90 55, their email address is ecolines@ecolines.de. You can also reach them on social media on Facebook under facebook.com/ECOLINES or on Instagram under instagram.com/ecolinesbus.

FAQ: https://ecolines.net/de/en/information/faq 

 

Eurolines

Here is the international contact page for Eurolines, where you can find phone numbers for a large number of countries that Eurolines operates in.

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For Eurolines you can find an FAQ page and links to their email given on their contact page. Information concerning their phone numbers is as follows:

For journey advice and booking, please call 08717 818177 – open 08:00-22:00 7 days a week. Calls to this number cost 13 pence per minute plus your telephone company’s access charge.

For ticket amendments, refunds and cancellations, please call the dedicated booking line on 03717 818181 - open 08:00-22:00 7 days a week. For ticket amendments on UK-inbound tickets whilst you are abroad, please call 0033141862421 - open 08:00 to 21:00 local time 7 days a week.

 

EuroTicket

On the EuroTicket contact page, their phone number is given as +48 12 263-75-45. Should you need to reach them outside of these hours, an emergency phone number is listed: +48 601 531 505. Two different email addresses are also provided there.

office@itsoft.pl

Flixbus

https://www.flixbus.com/company/contact-us

We kindly ask you to get in touch with Flixbus directly to have your questions and concerns addressed. The phone number for Flixbus is +49 (0)30 300 137 300. Their customer service email is: service@flixbus.com. A UK number to reach Flixbus is +44 178 829 8784.

F.A.Q: https://meinfernbus.de/en/kundenservice/faq.html

 

Infobus

Contact: +420 790 889 535 / +420 224 247 016 / Viber: +420 776 251 258 

info@infobus.eu / Skype: infobus.cz

FAQ & Help: https://infobus.eu/en/faq

 

Interbus

Contact: +34 (0)916 520 011 (24 hours)

infobus@interbus.es

 

 

Linebus

Contact: +43 (0) 902 64 64 28

FAQ: http://www.movelia.es/es/movelia/faqs/

 info

Megabus

Contact: +44 141 352 4444

enquiries@megabus.com

FAQ: https://uk.megabus.com/FAQ.aspx 

 

National Express

For National Express you can find an FAQ page and links to their email given on their contact page. Information concerning their phone numbers is as follows:

For new bookings, timetabling and general enquiries, please call 0871 781 8181 – open 08:00-22:00 7 days a week. Calls to this number cost 13 pence per minute plus your telephone company’s access charge.

For advice when travelling, amendments, after sales support and to book assistance, please call 0371 781 8181 - open 08:00-22:00 7 days a week.

Twitter: @nxcare

FAQ: http://www.nationalexpress.com/Help-and-advice/help-and-advice.aspx

 

Nettbuss

Please feel free to get in contact with Nettbuss directly to have your concerns addressed. You can reach them by phone by calling +46771-151515 or by writing to info@nettbuss.se. You can also find more contact information on their contact page (in Norweigian).

 

Ouibus

Please feel free to get in touch with Ouibus directly to have your questions addressed. Their contact page can be found here, and includes a contact form which can be used to get in touch with Ouibus by mail.

Ouibus can also be reached by phone:

  • From the UK by calling 0844 369 0 379
  • From Spain by calling 902 00 00 00
  • From Germany by calling 01 80 66 27 000

Postbus - redirects to Flixbus 

Polskibus

 

Socibus

Contact: +34 (0) 902 22 92 92

Monday to Thursday: 10:00-14:00 / 17:00 - 20:00
Friday: 10:00-14:00 / 16:00 - 20:00
Saturday-Sunday-Holidays: 10:00 - 14:00

For FAQ: http://socibus.es/wp/

We are trying to display as much information as possible when it comes to the location of the bus stations.

In most of the cases, the address will be indicated either on our page, or directly on the ticket you will book. Should you have any doubt or need more details, please contact us and we will make sure to find out for you.