Customer Help Center

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Flight FAQ

Do you have questions concerning your flight details or about anything to do with your air travel?

 

Air Berlin

Germany: +49 (0) 30 34099977 (24 hours)

 

FAQ and Help: https://www.airberlin.com/en/site/faq.php

https://www.airberlin.com/en/site/airberlin_service_center.php

service-center@airberlin.com

 

 

Air Canada

USA / Canada: 1-888-247-2262 (toll-free)

UK: (Reservations) 0871-220-1111 (Calls cost 10p per minute plus network extras)

Germany: +49 (0) 69 27115111 (Mon - Fri 9:00 - 18:00)

https://www.aircanada.com/ca/en/aco/home/fly/customer-support/contact-us.html

FAQ and Help: https://www.aircanada.com/de/en/aco/home/fly/customer-support/frequently-asked-questions.html

 

Air France

France: +33 (0)892 702 654

https://www.airfrance.de/DE/en/local/transverse/footer/nous-contacter.htm

FAQ and Help: https://www.airfrance.de/DE/en/local/transverse/footer/recherche.htm

 

Alitalia

General:+39 06 65649

Club MilleMiglia: +39 06 65649

Ulisse Freccia Alata:+39 06 65644 

customer.relationsEN@alitalia.it

FAQ and Help

 

British Airways

Customer relations: 03444 930 787 (Option 3 then option 2.)

Existing flight booking: 0344 4930787

Executive Club: 0844 493 0747 (UK)/+44 191 490 7901 (Outside the UK) 

FAQ: https://www.britishairways.com/en-gb/information/entertainment/information-and-faqs

 

Condor

+49 (0) 6171 6988920 (24 hours)

FAQ and Help: https://www.condor.com/eu/help-contact/faq.jsp

 

Delta

USA:+1-404-773-0305

https://www.delta.com/content/www/en_US/support/talk-to-us.html

FAQ and Help: https://www.delta.com/content/www/en_US/support/faqs/booking-your-trip/delta-comfort-plus-faqs.html

 

EasyJet

UK:0330 365 5000

Germany: +49 (0) 180 6060606 (8:00 - 20:00)

https://www.easyjet.com/en/help/contact

FAQ and Help: https://www.easyjet.com/en/help?link=meganav

 

Eurowings

Germany: +49 (0) 180 6320320 (24 hours)

UK: +44 (0) 330 365 1918 (0:00 - 12:00)

FAQ and Help: https://www.eurowings.com/en/information/services.html

 

Emirates

Dubai: +971 600 555 2777

UK: 0344 800 2777 

Germany: +49 699 451 92000


FAQ and Help: https://www.emirates.com/uk/english/help/faqs/faqs.aspx

 

Iberia

Spain: +34 901 11 15 00

Spain with Iberia Plus card: 901 201 214 (24h)

UK: +02 036 843774 (Spanish & English 00:00 - 24:00 Lt. Monday to Sunday)

Germany: +49 69 50073874

clasica@iberia.es

twitter.com/iberia_en (24 hrs)
.facebook.com/iberia
(24 hrs)

FAQ and Help:

http://www.iberia.com/web/program.do?menuId=AYUDA

http://www.iberia.com/es/iberiaplus/questions/

 

KLM

Contact data: +31 20 4747 747 (0:00 - 24:00)

Customer support:

https://www.klm.com/travel/nl_en/customer_support/customer_support/all_about_customer_support/index.htm

FAQ: https://www.klm.com/home/nl/en#g_np_sa=1&sa=start

 

Lufthansa

Germany: +49 69 86 799 799

UK: +44 371 945 9747

FAQ and Help: https://www.lufthansa.com/online/portal/lh/de/help_contact/faqcategories?l=en&cid=18002

 

Norwegian

Norway: +47 (0) 815 21 815

UK: +44 (0) 330 828 0854

Germany: +49 (0) 32 22 10 93 498 - 

FAQ and Help: http://norwegian.custhelp.com/app/home

https://www.norwegian.com/uk/help-contact/

 

Qantas

http://www.qantas.com/travel/airlines/contacts/global/en#flight-bookings-new-and-existing?int_cam=au:qf:contactsfooter:0114

UK: 0800 964 432## (within UK only, 24 hours, 7 days a week))

Germany: +49 69 299 571421 (24 hours, 7 days a week, German language available 9am - 6pm CET, Mon to Fri)

Australia:13 13 13 (Only within Australia. Select menu option 1) 

FAQ and Help: https://qantas.custhelp.com/app/answers/list

 

Ryanair

Contact data (UK) 0871 246 0000

Live Chat: https://secure.livechatinc.com/licence/5665411/open_chat.cgi?groups=1

FAQ and Help: https://www.ryanair.com/gb/en/useful-info/help-centre/faq-overview

 

SAS

Sweden: +45 70 10 20 00

UK:  0871 226 7760 (UK only)/+44 871 208 990 7000

Germany: +49 (0) 1805 117002 (Mon - Fri 9:00 - 17:00)

contacttoflysas@sasair.com

https://www.sas.se/en/travel-info/service-and-feedback/contact/

FAQ: https://www.sas.se/en/travel-info/service-and-feedback/

 

Singapore Airlines

Singapore: +65 6223 8888 (24 hours)

UK, London: (Administration & Ticketing only) 0844 800 2380 / +44 (0) 20 7531 2041

Germany: (Reservation & Ticketing only) +49 69 7195 200

Contact: https://www.singaporeair.com/en_UK/contact-us/

FAQ: http://www.singaporeair.com/en_UK/faq/

 

Swiss

https://www.swiss.com/de/EN/customer-support/service-center

Geneva+41 848 700 700 (24 hours)

Zürich: +41 848 700 700 (24 hours)

London Heathrow +44 345 601 09 56

FAQ and Help: https://www.swiss.com/de/en/customer-support/faq-help

 

Turkish Airlines

Turkey: 00 90 850 333 0849

Germany: +49 69 86 799 849

UK: 0207 471 6666 /  0871 2887512

FAQ and Help: https://p.turkishairlines.com/en-de/any-questions/index.html#tcm96-19366 

 

United Airlines

USA: 1-800-UNITED-1 (1-800-864-8331)

UK: 0207-136-0582

Germany: 06950-985-051 

FAQ and Help: https://www.united.com/web/en-US/content/help/default.aspx

 

Vueling

Spain: +34 931 51 81 58 / 902808005

UK: 02035143971

Germany: 01806909090

FAQ and Help: http://www.vueling.com/en/we-are-vueling/contact

 

Wizz Air

N.B. All calls to their call centres are premium rate.

Hungary: 06 90 900 555

UK: 0911 752 2257

Germany: 0900 19040441

FAQ and Help: https://wizzair.com/en-gb/information-and-services/faq/#/

 

 

If you realise you are missing an item after your flight, you will need to go to the airport's Lost and Found point to enquire if your item has been found by the crew.

If you are no longer in the airport, then you can contact Lost and Found by telephone. You can find the telephone number on the website of the relevant airport. Please note, that airport lost and found departments usually hold found items for an average of one month.

 

If you wish to travel with extra luggage you will likely have to pay a surcharge for this additional baggage.  Certain airlines may have specific rules concerning the dimensions for luggage which can be added free of charge or which must be classes as bulky luggage.  

Please know that since GoEuro is a travel comparison website, not the airline serving this route, we do not have a unified luggage policy.  Therefore, we highly recommend getting in touch with the travel provider directly to receive more information regarding your concerns.  

 

Please feel free to consult our airline contact page for more information about how to contact the individual providers.

Discounts and special offers vary from company to company. As a travel comparison website for flights, we compare all the prices from the different airlines, so we can show you the lowest prices available.

 Please make sure to check out our airlines contact page for useful information on getting in touch with the airline you are going to be travelling with. 

We recommend checking out the company's website for more details on baggage allowances, since luggage policies vary depending on the airline you are traveling with.

Generally, at least one piece of hand luggage is allowed on-board free of charge. Some airlines, however, admit one extra smaller piece such as a computer case or a handbag and they will have to be stowed underneath the seat.

In regards to checked-in luggage, different fees apply according to the weight and the number of pieces. Still, one pushchair, foldable baby stroller or infant car seat can be checked in free of charge for each small child.

If you want to travel with larger luggage, please make sure to directly contact the airline beforehand to arrange any necessary details.   

If you want to take your pet along with you on a flight, please get in touch with the airline directly. Depending on the countries you are flying to and from, there may be different regulations in place regarding which animals can be brought in and under what conditions. Please inform yourself about the vaccines and health documentation required for your pet before travelling.